Every year we have to renew our Permission to Stay (Permesso di Soggiorno) here in Italy and every year the process to do this changes! The official way is to take our documents to the post office, mail them to Rome and get an appointment time to go to the Questura (police station). At the Questura we present ourselves and they confirm who we are, where we live and where we come from. Then, about a month later our new cards arrive and we can stay for another year without any problems.
How long does this process take? How long should it take?
For the first two steps (mailing documents and presenting documents) all of us need to be present; yes, even our three boys. They have to be sure that it is us that we are renewing and that the boys are the same boys that we have had with us for the past five years. The boys enjoy this in one way because it generally means two days out of school. So, lets keep count here of the hours:
Documents to the Post Office: 1 - 3 hours depending on traffic and the number of people at the post office that day. This year it was about 1 hour. (1 hour)
Now we get to the Questura visit. We have to show up with all three boys again but we never know what the process is going to be from one year to the nex and in this year's case, one week to the next. I went to the Questura the week before our scheduled visit to get one form that I knew we were going to need and found out that we were supposed to come and get a number early in the morning to get our place in line. This was something that I had done in the past and so it was not unusual even though we have a document that says, "Be at the Questura on 7 May at 11:38am", we still have to get in line and get a number. Now where are we in time?
Get additional document week before: 1.5 hours (total:2.5 hours)
I go to the Questura at about 6:15 am and when I arrive I ask where I can get my number for our visit. The two officers look at me and explain that I need only to show up at the appointed time and I will get in; there is no need for a number. "Are you sure?" I asked. "yes, we are certain."
I go out and look around for a little and then I see some people beginning to gather at the entrance to the immigration office door. This door/gate is on the sidewalk and we have to wait outside in order to enter. I walk up and there is a list being passed around in order to get a number! I put my name on it and wait.
About nine o'clock the doors open and the police begin to let people in, but not according to the list but according to the appointment times! Mel shows up with the boys about 10:00 am and we are waiting on the sidewalk with everyone else that had not been let in yet. Our appointment time comes and goes and we are still on the sidewalk, waiting...
About 1:00 pm we finally enter the building and we find another line of people; all those that had been allowed to enter before us! Here, people begin to move up in the line as much as possible and even walk in and cut the line. We love the order that there is here in Italy!
3:00 pm and people that have been waiting are getting upset. Our boys are passing an empty water bottle back and forth to pass the time and people continue to get more and more upset. The people working at the Questura are getting more and more upset at the other people that are getting upset and the cycle continue. Beautiful!
About 3:45 pm we are finally called and go into the office. We present our documents and ourselves. All this information is placed in the computer (a computer that does not remember who we are from last year!) and we are told that we can go. We get back to the house about 5:30 pm.
This visit: 11 hours (Total: 13.5 hours)
We only have one visit more to go in order to get our cards. Wait! We have to go back to the post office and pay one more bill in order to get them also!! This count will continue...